Supply Chain Now Episode 335

“The thing is, when you get an opportunity to really partner with your customer, and you see their workflows, you see where the bottleneck is.”

Robert Bova, President and CEO of AccuSpeechMobile


Voice directed picking is nothing new – employees follow prompts from a device or application to select and put together orders. But voice automated workflows present a much bigger opportunity. They can increase the productivity of the workforce, minimize human errors, and save significant time by directly altering the workflows themselves.

Robert (Bob) Bova is the President and CEO of AccuSpeechMobile. Their solutions are device based, meaning that people can interact with their solution through either spoken commands or push button controls. It is also possible to integrate their solution with intelligent scanners, and network connections are not required to use the solution.

In this interview, Bob Bova speaks with Supply Chain Now Co-hosts Greg White and Scott Luton about:

  • The sheer impact to be gained when increasing capacity and throughput – even incrementally – on each order that has to be picked
  • The ability to onboard seasonal employees via technology, rather than pairing them with permanent employees
  • The advancements he continues to see, both in new technologies like blockchain and in familiar technologies like RFID

[00:00:05] It’s time for Supply Chain Now Radio. Broadcasting live from the Supply chain capital of the country, Atlanta, Georgia. Supply Chain Now Radio spotlights the best in all things supply chain the people, the technology’s the best practices and the critical issues of the day. And now here are your hosts.


[00:00:29] Hey, good EFT new Scott Luton back here live with you in Supply chain. Now, welcome back to the show. If you can’t hear it, we’re broadcasting live today from Moad X, the largest supply chain trade show in all of the Western Hemisphere. It’s being held right here in hashtag Supply chain City, Atlanta G-A. Today Show we’re speaking with yet another supply chain technology leader. We’re gonna be talking all about voice automated workflows for the supply chains. That’s game changing territory here. Stay tuned. As we promise this is going to increase your Supply chain Tech IQ. Quick programing note. First, you can subscribe to what we do wherever you get your podcast from Apple podcast, Spotify, YouTube, you name it. Be sure to subscribe so you don’t miss a single thing. So welcome in my fearless, esteemed co-host here today on today’s show. None other than Greg White 0 Supply chain Tech entrepeneur, trusted advisor, highly spirited lunch discussion facilitator over tacos the day.


[00:01:25] Yeah. Greg, how you doing?


[00:01:26] I am doing great because we had street tacos. Yeah. And they were spectacularly delicious.


[00:01:32] I think you have 17 of them. Well, as I was count only three and a coke. Hey, look, I’m walking a lot while we’re here. So burning calories, man, and I’m taking full advantage.


[00:01:42] Well, so. So, you know, Greg, this is our last episode of day three. And we’ve had a full schedule for month. Tomorrow is our vector day. We looking forward to Vector Global Logistics? No, not the World Class Culture Award winner. The Atlanta Supply chain work. Enrique Alvarez will be with us. But you know, I’m really excited about this episode. The pre-show alone has been more entertaining.


[00:02:05] You know, I feel than that fair Rod right behind you. Yeah. I feel like I feel like I know Bob already. And Bob, if this whole thing of yours doesn’t work out with Accu speech, you’re welcome to join us because you would be great. Hey, I just want to know where my tacos arethere after the show. That’s right. All right. Be a good boy. We’ll figure out. Yeah. Okay. So with the thread said, no food left.


[00:02:31] So if y’all can’t tell this, give me a lively episodes of Bulkley. We have Bob Bova, president and CEO of Accu Speech Mobile with us. Bob. How you doing?


[00:02:39] Fine, gentlemen. Fine. Good to be here. Thanks for having me.


[00:02:41] Great to have you. I enjoyed your company already and you’ve been here only about 17 minutes. So looking forward to the next 40. So before we start talking about Accu speech, mobile and sort of big things you’re up to, there is an organization. Let’s get to know Bob better. To Bob, tell us about yourself.


[00:02:57] Well, I live in Irvine, California. I have a lovely wife and two sons, one in college, one about to go to college. I’m originally from Woodbury, Connecticut. When I when I grew up, there was twenty four hundred people. Yeah. A little bitty town. Great place to grow up, really was. And what brought you out to California? I in 1983, I had an opportunity to take a job out here. Good year. It was certainly a good year to move to California. I was living and working in New York City, Manhattan. I was working downtown for linear business product. Okay, selling hot selling tech to brokerage firms and law firms and live in the dream. Right. I was 23, 24 years old. Young, Sherkin big. Yeah. And I’d gone to Syracuse University in being from Connecticut. That was my dream. I wanted to live and work in New York. And it was working out great. And then I was doing really well. Got promoted a couple of times. And then all of the sudden the offers started flowing in. And I had this opportunity in Southern California, Newport Beach. OK. And the I kept saying, no, the company was based in Cleveland. And so I was like, no, no, that’s okay. And then they did some other things. And, hey, how about a nicer car, but more money? And I was like, no, no, no, no, no. And finally say, hey, here’s what we’re gonna do. We’re gonna fly out there. And it was a middle of December and they flew me out and I was like, okay, this could work. And my dad, who’s one of my. Is like my hero. I called him up and I said, you know, pops up in, you know, and he said, Bobby, New York’s not going anywhere. You can always come back.


[00:04:31] And I thought that was great, was great of ice. That is some of the crazy stuff by a parent. Yeah, it’s. Yeah. Go ahead. Do. Yeah.


[00:04:38] Take a shot. And so. And my dad I mean he was first generation Italian. My mom is second generation Irish. So it already. Yeah. Exactly right. It was very leaver a at moment lively growing up. And so but Mike my dad, he took over the painting contracting business my grandfather started. Now both. My brother and I started working full time at 12. Those are great years. I mean, I loved it. I mean, just, you know, getting to know how to work with customers and make them happy. And some of the people that I met. Oh, gosh. So we’re painting this house. It was it was a it was an interior job. It was in the wintertime. And my dad was working with the rest of the crew. And we finally got to the bedroom suite. And my dad said, look, you’re gonna do this on your own. And this lady had been wonderful to us, made us lunch every day. And so I thought, okay. And so I get there that morning and there she is. And she says, okay. Bobby, that’s what everybody back. They are my family because my dad’s always been big, Bob. Right. But you know, Bob, you need to be really careful. I said, OK. Should I walk into this room? And it is just covered with pictures, wall-to-wall with a gentleman, this lady and the Beatles and Chuck Berry. Anybody you can think of inside guitars. And here she is in all these pictures smiling. You know, it’s like we go. Who are you?


[00:06:03] You remember Alan Freed? Yeah. Yeah, of course she was Mrs. Alan Freed. Wow. Yeah. And I was I read. It was cool. It was cool. And, you know, it was. And I just remember her being so nice. Right. You know, down to earth is the best sort of it. But I just I mean, here I am. You know, just to 19 years old, like royalty.


[00:06:23] So moving right along. Let’s talk about it. Prior to your current role as president, CEO, Accu Speech Mobile. What were some of those those those important critical roles that helped shape your worldview and get you prepared for your current role?


[00:06:38] Well, when I started, as you could probably guess, it was in sales. And Linear was the first real big job that I had. And I remember coming to Atlanta, Georgia for training and it was the best sales training I ever had. I even met Liz Hanson. Wow. Was remember the. Yes, I do. Yep. She was awesome. And that training, I took subsequent trainings after that. But it was still it to me was the best I ever had. And so doing that and then moving out west. And then my first true mentor, Neil Collum, when I went to work for U.S. Surgical Corporation, it was my one day it was high tech for med at the time, but I had never really done anything in medical. And he was the one that really kind of steered me towards, you know, if you want to do all this stuff, you know, you need to be stronger in other areas. Right. And you will also need to respect other, you know. And he really brought me along. And then I got to a point where I was his. If they had a problem, they sent me it right then and I booked Exec. I was the guy to fix that. And so eventually I ended up getting back into tech. Yup. Decision data, Emulex. And then I got a job working for what was Oliver Allen, which became U.S. Bank. They did a lot of financing of high tech. And what was going on was I was selling all these solutions when I was at decision data and then I go around and finance them. All right. So finally, they actually came to me and said, hey, why don’t you just come on over here? Yep. And we can do it all in one shot. And we grew that from zero to 12 million in about two years. Just me. And like then it was three other people. Wow. Back when 12million was a lot of money. Yeah.


[00:08:27] Still, I don’t know. I don’t I don’t I don’t I don’t mean to denigrate $12K. Yeah, but.


[00:08:32] And then U.S. bank bottom and I really kind of wanted to grow that whole business, but they weren’t really interested in growing it. Right. So and within. We were at the president’s club in Hawaii. And I was with my wife and I, we were talking and I was saying, you know, they’re not going to let me really can expand it. They’re not going to. And if we had just had our 30 year anniversary, she she she says, well, I know what that means. You’re gonna get another job. And I’m like, well, I’d like to do something else. And then Rainbow Technologies, within the week I had they had reached out. They had this new technology encryption acceleration, which I found fascinating. And they use it primarily in the government space. But they felt that there was commercial viability for it. And that’s when I met my second mentor, Mr. Walt Straub, and we got together and it was just, you know, meant to be. So he gave me the opportunity to run that division. And we worked really hard. But we went from zero to fifty six million in three and a half years and became the preeminent supplier of that tech. It was way an online trading really started. Oh, yeah. So those SSL transactions such as high price mathematics. Now when you’re on your watch that time a home p._c. Right. You plug into Merrill Lynch or whatever. You plug it into the trade. Right. Well, they were getting thousands and thousands of people connecting all at once. And the servers would come down because they just couldn’t handle it. Or I made this little slide in card that could do 200 every second. Nice. And you were a trailblazer. It was fun.


[00:10:04] So now I want to talk about you’re doing some trailblazing work at Accu Speech Mobile. So. So before we talk about where you spend your time, tell us about what the company you what. What is a company do?


[00:10:16] We voice automate workflows, and in this industry, in this market, there has been voice directed picking since Moses was short.


[00:10:25] That’s right. Yeah. And so the fact of the matter is the it it had become very challenging for us as a different differentiator type of a solution. Yeah. Because a lot of the messaging is the same increase productivity, you know, errors, decreasing errors and making you know everybody better.


[00:10:46] And so we started to gain a lot of success with a lot of Fortune 500 companies. But then we started talking about voice automating workflows because we had customers that were voice enabling 16 workflow shipping and receiving cross docking. Right. Not just picking. Right. And when we finally started to talk about being able to voice enable your optimized applications, because most of the customers we talked to, they worked really hard getting their applications specifically hardened and productive and productive for how they do what they do. Because when you’re picking cases of soda versus shirts one at a time, that’s those are entirely to people say, well, picking well, there’s ultra static pick peace pick case pick, Palin pick. You know, there’s a lot of different things. So when you go and you get to sit down with these folks and you get to really learn about their process workflow. Right. Okay. And our technology, not only do we have terrific voice recognition, but since we are a device based solution to we’re embedded on the device. We integrate with the operating system. OK. So the way we automate is if you say something, OK, we can push function keys, return keys. We can use the scanner all at the same time. I can say Greene and I can fill in a 50 form of 50 data in fritsche form in the Greenway. OK. So all that’s done automatically. And push-button. So Greene is a code for it. These are the entries. Yep.


[00:12:14] Well let’s let’s. I want to demystify this just a bit. Jerai. Some folks in our audience will know exactly what you’re talking about with voice automation and the different from crates to skew all that stuff right. However, some folks are like they might have never been set foot in a warehouse or fulfillment center what have you. So paint a picture. So you’re talking about someone that is picking in order, that is wearing a headset, smaller headset probably than this earbuds or something nearly as cool looking as aftereffect. So if you can demystify these these pickers are getting orders or order items, you know, verbally and then that’s guarding them. Where to go pick that product or that box or what have you. Right.


[00:12:56] That’s exactly right. OK. That’s very Ayro. You know what?


[00:12:59] That’s and that’s and that really is voice directed picking. That’s that is the standard that’s been in the industry for a long time. Right. So what we do is we take what we take that.


[00:13:16] And let’s say you’ve you know, you hear pay go to location, you know, 47 HP and you go scan it beat. OK. You’re in the right location. Now, if you’re in the wrong location, you scan it and you probably hear a beep. You might not hear it, man. So what we do is we voice enable those error messages at the wrong. You’re at the wrong place. Right. Again, Mallat beep. But if someone says, hey, you’re at the wrong location. Yeah, yeah. Scan again. Right. So and then they do it again. And then all of a sudden, you know, in a standard type of a voice picking scenario, you know, OK, pick four, pick seven. And sometimes they don’t even use scanners. You know, he gets a 4 7 3 9.


[00:13:51] And they scan it. Now, what if there’s none in the bin? So now if there’s none in the bin, the person on, you know, a traditional type of a system would have to either write it down or close it off. Right. And open up. And now with our system, if we know what that workflow looks like, if if I can push this this open up another session, take the data that was in that previous window, scans the location and the part number and then put me right in the data. Feel this is how many. I’m going to save them a minute.


[00:14:28] Yeah. That’s f.. And that is huge, especially when you think of if you’re if you’re picking 17000 orders in a day or is just picking a random number picking on 17 that day for whatever reason. If you save a minute per each of those orders, that is huge labor savings, amongst other things. Right. Right.


[00:14:45] Well, and picking is always the most attractive application because it’s the highest density of usage. Right. Everyone. But I’d been done right so long. Might like you. So. But again.


[00:14:57] The traditional. Applications.


[00:15:01] You use it this way and we have to integrate it with your back without your back N.W. mess with us. We do everything on the device, so we turn into a one in zero before it even hits the network, just like you were if you would manually put it in. OK, so there’s none of that stuff in the middle. We just go right to the wso updates it automatically without any training.


[00:15:20] Middleware, no middleware. OK, that’s very interesting. Yeah. And I think the other element, while this is such a story and such a important thing for folks to hear about is these days warehouses have a hard enough time keeping up with sheer volume. So it’s not it goes well beyond just saving and not poopoo in the savings you can save if you’re saving, you know, 500 minutes a day, what have you. But you’re increasing capacity and throughput. Right.


[00:15:47] There are so many different areas that we help. And the thing that’s fascinating to me is being able to go into all these companies in all these warehouses and seeing, first of all, how hard all these folks work. Right.


[00:16:02] But also the difference of how they pick cardboard boxes versus, you know, pants and shirts versus cases of soda versus and and how hard they work to optimize that process. Yeah. And how they tweaked it in this and that. Right. And so you say, OK, how do we make it better? How do we take, you know, that process and automate. That’s where the robotic process automation stuff comes in the RPE R.P.. So RPA is robotic process. Automation is when you take away having to push buttons or having it open, you know, all that’s done in the background when you say something. So we take away all that, you know, kind of grunt work in terms of pushing buttons and things. So it does it automatic confirmations and whatnot. Absolutely everything. And so what we find is so a new install, we just add up, the user goes up and it it’s cereal boxes. And when they get them on the pallet, they’re loose one at a time. Really? Yeah. Right. So they go and they and they’re picking them and then they pick a hundred and fifty. One, two, three, four, five six ATDC that bearskin.


[00:17:13] Yeah. Man ones. So all we did was.


[00:17:19] We would do it five at a time, OK, 10, 15, 20 HP to shoot at Burski. Yeah.


[00:17:25] Where was I? You were at 20. How real? This system will tell you now. We tell you. So if you speak back to it. No, no, it’s it’s it’s always bi directional speech to text and text to speech. So we can write a little routine in that data field that says keep track of the count and and tell them what the number is when he asks. And that changed everything. Just that little thing. Yeah. And those are and that’s what we find when you voice automate existing optimize workflows. That’s the kind of thing you find. You think you take them that next level. Absolutely.


[00:17:59] All right. So the other twist in this, because there’s some different things that that the sum of different components and aspects of your value proposition. One of them, you know, this is the golden age. Supply chain in many ways. Supply chain Gates see the table. I would argue that because of e-commerce, this could be also be known as a golden age of warehousing and fulfillment. Definitely. However, yeah, definite fulfillment. But however and depends on how you define warehouse, right. That’s. Well, that’s all I was thinking.


[00:18:28] But you know, we all know how the warehouse warehouses and distribution centers and fulfillment centers are all competing for talent and labor to make it happen.


[00:18:40] And it seems like with what your product does is it ratchets the pressure down just a smidge. Owen, you know, because you’re saving labor, right? Speak to that a bit. THIOKOL Right.


[00:18:51] There’s three very distinct benefits that we’ve seen our customers have told us. And the first one that we found was one of our first big customers. Twelve years back in 2012. Mm hmm. They would hire. Twenty five hundred seasonal employees for the holidays, and they would hire them right after Labor Day. And of course, back in the day, you had to put them on the hip with someone who really knew the system, really knew what they were doing. Of course that slows them down and takes, you know, 60 days just to kind of get up to raid because it takes a long time.


[00:19:27] So we help that customer with a training mode. So no matter where you were, you could say help at any time and he could tell you what you could say. And also, it slowed it down so it didn’t go as quickly. Right. Because you can alter the speed as well. OK. If you get really good, you can be flying.


[00:19:45] So you can just. So if you’ve got new halves that are better getting up speed. You can slow it down. And as late as that learning curve, you can ratchet it back up.


[00:19:53] Right. Right. And you can take it out of help mode. You can put it on regular mode. And so. So you’re going to get them up to rate in a week without having to pair them with one of your best employees. Wow. So what happened was the following year, instead of hiring them after Labor Day, they were hiam hiring them after Halloween. Think about that. Are you saving all that money? Right. Because you can hire them up that quick. Well, now, two months later. Exactly. But today, it’s entirely different. Right. I was talking to a V.P. of operations down in Fort Worth, Bob. Our biggest our biggest challenge, we lose 40 percent of our workforce every four months. Because if you go down to Fort Worth, which I’m sure you guys private down there, there is that area where it’s it’s warehousing as far as the eye can see. Yeah. And they’ll go across the street for 15 more cents an hour or 50 cents an hour, 25 cents an hour. And all he said was, I just need to train him up faster. And like you said, I’m hoping that if I give them voice, they’re going to say, hey, this adds to my skill set. Yeah. Now I can say, hey, I know how to work with boys. I know how to. And so that’s a that’s a big piece. But what we do as people evolve. So you’ve got this big windows to Android thing going. We have customers that run and we have IOW now, too.


[00:21:17] So that’s actually you guys are the first thing. So. Oh, yeah, actually, I guess we’re going to. That’s two biggies today. Oh, Torres. Torres is gonna be furious because through the press release goes out next week. It’s okay. By the time this publishes it will be allowed or that. So you’re out. You’re out of time. I mean actually she’ll probably be happy. Yeah. Because you’ll be following on that press release. I got to ask. Do that. Okay. Yeah. Yeah, I’ve got to ask. Well what is I us. It’s apples. Oh. Okay. I’ll think of a different acronym. I got.


[00:21:45] No. No. Yeah. Yeah. So one of the things that we do is we have a lot of customers that are running on SEUS or running and no Windows Mobile 6 or real and. Oh you bet I can we start voice nailing back in 2012. So we got customers. I mean, I see that. Oh yes. Like that was 100 years ago. Well, I guess the virtual code being, oh, you know, we’re gonna buy them and we’re gonna buy them and the use market. We’re gonna buy them until you can’t find them anymore. And that’s you know what? And that’s OK. But what we’ve really tried to impress upon our customers is if you’re running on an older tech and all of a sudden you go to one of our really good resellers or even you come to us say, hey, we really want to move to Android. Right. We let you move from one device to the next for free, no cost. If you’ve been paying your maintenance, we will move you. And now we’ve developed a conversion tool on our on our toolkit, our SDK, whereas if you have these projects in windows, you can just push a button and it will convert them to enjoy. How awesome over.


[00:22:46] How often are companies like give us some context how they change out every three years or every ten years.


[00:22:54] What? How the hardware. You mean how? You’re talking about form.


[00:22:57] Yeah, platform. All right. This is this is this is a this is a generational thing. Yeah, it is. That we’re going for we are going from windows that owned ninety nine point six percent of the market. See, you know on mobile devices to where now Microsoft said we’re not supporting any of it anymore, it’s over. So and just to give it some context, when you say mobile devices, you’re talking tells ONS Star scanners, RFID readers, but no tablets, laptops goes, yeah, you’ve got a bunch of tablets that are ruggedized and installed on forklifts and on many lips. And, you know, they have tablets. So now everyone running SEUS.


[00:23:39] More that I know that I had never really thought about it before. I guess I haven’t haven’t paid that close of attention when I’ve been in a warehouse. Well.


[00:23:48] And the hammer is coming down because windows, I said, were not. You know, we’re not supporting it anymore. No one is gonna make them anymore. Is there a time there? Space. Feel it’s over? Yeah. They’ve already said it’s what Microsoft does commands that it’s we’re done. And so now everyone is saying they’re either gonna buy in on the use or we have to move to Android. Now, Gotch and our existing customers. They have a path. But what we’re doing now with the new folks who are saying we have to move is we’re working with a lot of our resellers who like our missile Maiga. And, you know, the S&P three, these guys, they’ll go in and they’ll say, okay, here’s the here’s the path, right. Here’s what you do now. And so they come and say, hey, by the way, not only can we move, you know, Android, we can voice, enable your workflows at the same time. Right. So we’re gonna do everything all at once. Wow. Right. So then they go in and they’ll look at their network. They’ll look at all their stuff to make sure that it’s, you know, right. And tight. And then we come in with them and we you know, we roll out these solutions and it makes the ROIC it CROI in half, because if I can add 25, 30 percent productivity and they’re making a new investment. What what was gonna cost, you know, 14 to 24 months to pay for now is going to cost eight to 14 months to pay for. And that’s where we really start to add a lot of value, especially for our partners out there.


[00:25:06] So where are they moving? What what are those systems? Are they moving from? I mean, so typically it’s a non voice enabled. Are they moving from other voice enabled to years?


[00:25:17] Yes. Delusionally. Well, we have really started. Some significant evolution for very big companies to remove the older server voice directed picking solutions to our stuff and a lot of it has to do non cloud enabled. It doesn’t you know it well. You had a server in your district every. Yes, exactly. Correct. Yeah. And some of it, you know that the whole point is since there they have to move to Android anyway and they’re used to having voice, you know. How do we make it better wherever we cause. Right. All these all everybody that said the show is looking for. How do I make it better. Yeah. So if you can evolve to Android and get all these really wonderful new devices and new network connectivity, I mean, all this stuff and I can add voice to my own workflows too. And I can. Okay. Yeah. Let me out. I want to know more. And yeah. And that’s where, you know, we’re very busy and it’s busy evolving folks to the new stuff, replacing the old stuff and customers who’ve always wanted voice who could never afford it because the traditional. Systems were always very expensive, you know. And so our stuff is individually every single device. There’s nothing in the metal. It’s all just right there. Yeah, it’s extremely cost effective. Which is why we get such a greater Y. Yeah.


[00:26:35] So you’re talking about workflows. You have been talking about workflows. Are there specific workflows that can be improved? Certain ones that can’t be improved. Pick that a little more.


[00:26:45] Actually, that’s a really good question. The fact is that there are some workflows that they’ve already self optimized in the warehouse where all they do is scan, scan, scan next on and they’re just kind of moving along and depth. And that’s just kind of the way it is. And then once you get to really work with the customer and the people in operations and you really get to understand the flows and then you get to talk to the people who actually do it, because that’s always great input to the the whole point is you can start to see, for instance, we have a customer that in the shipping department, the boxes would come off.


[00:27:25] He would scan it. They would look at it and it would either say, u._p._s. FedEx or a local shipper. Every time. Every year they had 12 percent errors. So all we did was pop a headset on that person and as soon as they scan it, it would say UBS, UBS, UBS three times and it went to zero. Because some folks are auditory learners, right? Some folks are visual. Yeah, right. But if you hear it three times, it’s every time.


[00:27:52] Wow. Even the slowest among the amongst us like me might even catch on if we hear it three times. Right. I need seven.


[00:28:01] I’m sure you could set it to do that. Yes.


[00:28:06] The thing is, when you get an opportunity to really partner with your customer. Right. And you see the workflows and you see where the the bottleneck is. We have another customer that had a receiving application and they had dual W messes, one for receiving and one for break packing and putting it in entry. And they would go and they would scan it. It would go into the one system. You’d have to walk to a P.C., right. Wait for it to populate. And then he would. We did all that on a single device and everything, and it was all on it. So we took literally what was two minutes and eight seconds and turned it into a twelve second operation for receiving. That is huge. But the big thing is having your customers say, oh, gosh, we’ve worked so hard on these applications and we’ve really got it to the point where we really know what we’re doing. But if we could just do this and the beautiful part about it is and the part that people have the most difficulty believing when we say it is you don’t have to touch the code of the application at all. Right. Everything we do is here because these devices now are so powerful, so much memory and power and the capability is amazing. Yeah. So anything that device can do. I can voice enable it. Yeah. So in addition to the data collection pushing buttons, barcode scan reading, you know, all at the same time. So.


[00:29:24] All right, so pack your speech. Mobile dot com. Right. Once a nation. That’s it. Before we wrap up that, I want to go broader.


[00:29:33] I can’t wait to hear this. Your bet. Your bet. We’re going to ask you for the record. That was Bob talking to. Right.


[00:29:43] We’re going to ask you what you’re seeing in the industry that’s really got your attention, your interest, attention, concern, whatever it is, things that could be impacting us today or in the future. What’s Kuch really got your attention right now?


[00:29:56] I think that with everything that’s going on with the coronavirus, right?


[00:30:02] Yeah, I think blockchain is just something that we’re going to see explode. And I think that as there is more expertise on this was manufactured, grown, painted here. Yeah. And it’s in this container right on this ship. And it got off at Long Beach, California. And and then there were problems with it. You’re gonna be a trace that back to, you know, exactly where it came from and that capability combined with being able to utilize software to do best practices. To me, that is that’s very exciting. Yeah. Yeah. And, you know, it’s really you want to know where everything is coming from and how it got there and who touched it. Right.


[00:30:49] Real transparent. Well, former blockchain companies EFT and a go zero to 56 million.


[00:30:54] Yeah, I know what my board would probably say. No. Let’s let’s finish this first then. Yeah. Now you might feel the next thing, but you know, that’s.


[00:31:03] I mean that I think that’s a really good point. First of all, the nice thing about and I don’t think people know this about blockchain is it is already commoditized as a technology. You can find some of the most cost effective, let’s say, developers to help you develop a solution if you’ve got a problem.


[00:31:19] Yeah. And you want to solve it with an irrefutable record, an unbreakable record.


[00:31:25] Then then there is a way to do it. Chain of custody is really what you’re talking about. And we talk about that all the time.


[00:31:33] And I think as RFID technology continues to evolve, I find that fascinating, too, that as an integral part of what is it, what’s in there? And, you know, you scan it and all of a sudden they’re OK. There it all is in front of me at any point from here to there. Yeah. So, you know, there’s there is a lot that has to happen. Yep. But you’re right. I mean it’s it’s coming together and actually in many instances has come together. Yeah. But like anything else, it’ll evolve quickly and pretty soon you’re gonna have some really exciting platforms that people are gonna be able to connect to that are going to give them what they well.


[00:32:08] And as you talked about these devices and voice enablement, they they will help facilitate that as well. I mean, you know, when you don’t have to have and I was only about 10 years early on saying that tells Enns and like we’re gonna go the way of the one because of these things, because of mobile devices. But when those devices ceased to cost so much money, it democratizes it across the entire supply chain. Anyone with any size warehouse can do can have the kind of capabilities that companies do today.


[00:32:41] Well, that the evolution of Android that. That’s what’s happening. Yes, the Android devices are so much less expensive than the microchip devices ever were. But another thing that people have been talking to me about today is no one. You don’t have to touch anything. I can make it so that I have to touch anything. I am truly hands free. Yep. Right now that’s pretty exciting. Yeah, it is.


[00:33:04] So don’t you get to weigh in on something here, Bob? You know, you’ve been involved in a wide variety of technology implementations, conversions, you name it, for folks, whether they’re interested in Accu speech mobile or whether they’re looking at other technology implications implementations regardless of the reason. What’s a couple of Thomas lessons you’ve learned to make those transitions as implementations more success?


[00:33:31] God, I love that question. Yeah, right.


[00:33:33] I love that question. The the fact is that. PACU speech. What we’ve done is we’ve said let us come on site and do a proof of concept for you. Let us come to your site, connect to your network and your application and let us voice enabled 3-4-5 screens. Let’s put it in in a little automation. You can show it to everybody and we can show you that it will work. And I think that to be able to prove out your benefit statement here is the automation. And then all of a sudden, that’s when the eyes get big. We could use it here. We can right here. And so my suggestion is and most of all, the resellers that we work with, they go on site. Let me show you what we can do. Let me know that there’s proof in the pudding.


[00:34:22] Yes. Talk to my existing customers. That’s fine. Yeah. But it is amazing to me the uniqueness of all these places, how they do what they do. The W messes. You’ve got enormous companies that have their own W.L. mess who never thought they could have voice because it had to. It always had to connect to a commercially based WME. Right. We end and go home so we can connect to your homegrown W mess just as easily as anything else because we don’t connect. It’s all done here. And that’s when you go in and you do APAC and you show them. When do we start? Yeah. You know, and I believe that a lot of this technology that you’re seeing now is becoming so edge based. Right. Right. And it needs to be. Implementation and installation specific because everyone does their what they do so well, right. Their workflows are so key that you need to go in and and show that value. And then because if you do, you when it’s over there, you’re there signing.


[00:35:23] It seems like that’s what folks are getting untethered using, you know, that they’re not tied to a certain platform or whatever.


[00:35:30] An enterprise class free trial is really what you’re you’re proposing. Right. But it it really does take that these days doesn’t mean because there is so much out there. There are probably systems that look like yours. But you just walk around the floor at Moto X. And, you know, the question that I think a lot of people ask as they go through these shows is what what do I do first down? And if you give them the ability that you’re talking about to try it, they can see and feel that we do the same thing. All right. If you go to them because they’re not overworked.


[00:36:01] No. Gosh, no. These these there’s not a lot coming out of me. No, no, it’s it’s a third thing. They got the feet up there, you know. Yeah. And but looking out the window and then Velcro.


[00:36:11] No. So. So the whole the point is they have so much going on. Yeah. And they are drinking out the fire hose and they’re then the sea level guys like. So you gonna cut another twelve percent. Costa Sheer right there. Big Jim. Yeah. Yeah. Awesome. I’m all over it. Yeah. I like it. So if you can go to them and show it there. Yeah. And and then, then they can extrapolate from there then. Then then you know they can say oh gosh. Yeah we could use it here. Right. Boy if I could just get 12 percent more, if I could get 6 percent here and you know then all of a sudden the entire discussion changes. And what you’ve done is you you flip the paradigm. They’re not coming to you saying, God, can you help me? You’re going to them saying I can help you. And and that’s the that’s the piece. Now that I think that that is going to be necessary for all these companies. And I’ll tell you what, there are some cool stuff here. You know, you know, you walk around in it. I mean, there’s some neat stuff in it.


[00:37:08] Folks have seen it all exactly right. Yeah. Yeah. What? What? What’s it say? That neurotic. Those are the nano Miura. Oh, come on. I like all these drugs. So.


[00:37:18] But but but that’s just going to continue. Right. And again, it makes it even more complex for these v.p.’s of operations or these guys are run. And you know, it’s it’s just because there’s so many robotics things here and there. And there are some of them are huge. So very small. And you’ve got to think, you know, how do I how does that work for me? How do I write? But and again, there’s a place for all this great tech, depending on how you’re doing, what you do. But if you can go onsite, showme, this is exactly where we’re going to help you.


[00:37:49] And this is pretty much what you can expect. And that’s why we have like so we have an ROV calculator that tries to take everything into consideration. You can pump in numbers if I get a percent, if I get 9 percent, if I add hardware, if I don’t. And we put all that together and go, this is how you can present it to your, you know, the higher ups saying if we do this, we can expect this. And again, it’s it’s consultative, but it’s also, again, turning the paradigm upside down. All right, Elmina, you and I’m showing what I can do. Yeah. And I think so many companies here have the exact same, you know, that that’s what they’re doing, too. Yeah. Especially for their good customer. It brings it home.


[00:38:27] I mean, it really brings home what the value is.


[00:38:29] It’s hard to contemplate the change in your mind. And when you see it, it cements it in your mind. And again, these guys are so busy, you know, just so much out there every day there’s something else in these +12 present will get their attention.


[00:38:42] And it’s never, ever happened that anyone trying to sell you something has oversold it slightly. You never, never know. Or does it? So there’s no doubt in anyone’s mind, right? There’s no doubt in anyone’s mind that anything can do whatever it’s been promised. Yes. So and again, you know, we’re being sarcastic. Is that what’s happening? Anyone. That was that’s what happened. Yeah. In case anyone. Is that Sheer? Yeah, I usually it’s me.


[00:39:06] Well, the thing that’s that’s really fascinating is that, again, the uniqueness of everywhere we go and how hard they’ve worked to make it as optimized as possible. And instead of saying, oh, yeah, you got to take all that out, we’re saying show us exactly how it works. Yeah. And let’s see how we can, you know, voice automate this workflow. Right. So that we can get you another 20 percent. We can get you another 15 percent without ripping and replace the current system. There you go. Love it.


[00:39:32] All right. So how can Bob. Bob Bova, how can our listeners learn more about Accu speech? Mobile?


[00:39:38] Well, they can go to the Web site. They’re speech, mobile dot com and they can request a demo. And if they request the demo and we talk to them and they want it on site, they’ll P.O.S.. We we call it hour. Speak to me PEOC. If if we think that it aligns properly, I’ll send some of my guys out. And and if you’re real lucky, I won’t go.


[00:39:56] I was going to say actually, I was going to say exactly the opposite. How do they assure that they get you? UPS on site the one and only.


[00:40:04] Yeah, well I well first of all, you know, I have. A lot of Ryder System let you out of the bill. They told me a steak every now and then. If I’m in if I’m good, they actually cook it.


[00:40:14] So the thing is, though, I get a lot of really smart people that work for the company that will go out and have voice enabled hundreds and hundreds of workflows and OK with all kinds of w_ message, home grown, commercially available, whatever.


[00:40:28] And they can just sit down and say, okay, tell me about, you know, you’re picking workflow. Tell me about how you’re doing this, because you’ve got companies that have omni channel and that we’ve done all that for three different pickings and the same. And they’ll say, okay, here you go. And when they see that, I said, that’s that’s the way to go. You go to the website requests demo and then, you know, we’ll talk to you. And if it’s a if it’s a really something that we can do is speak to me, P.O.S., with which we’re happy to do. You know, we’ll we’ll go out and we’ll plug into your system and we’ll show you what we can do.


[00:40:59] Now, it’stime convinced they could plug into you and the facility for a couple months on end. Bob. Well, love it. You bring a lot of passion, energy and the fun factor. You know, you supply chain is stressful enough, right? Technology is stressful enough. The demands of consumer demand, supply, demand, you name it. You’ve gotta you strike me as someone that kind of keeps things in perspective.


[00:41:22] Well, you know, I have been a very lucky person. I married my best friend and I got two great sons. I coached all their teams. We won championships together. I mean, I’ve been I have really done exactly what I wanted to do. And I think being an entrepreneur gives you that capability sometimes. Sometimes did. They don’t they don’t see it for a month at a time like that. But then there’s also the opportunity to live the life you want to live. And I remember how hard my dad worked, you know, and he was always said, whatever you do about you, make sure you’re having fun.


[00:41:58] And that’s like, you know, I’m like, okay, what are you doing? And that’s why he was saying it. Hey, Lenny, don’t do as I do when he don’t do it. Like I said, my my I was the first one on both sides to go to college.


[00:42:10] And my my brother was, I think, the fourth because he was six years younger than I was. But then all of our cousins. Right. And my dad is out. He’d always say, yep, my sons are the first, you know.


[00:42:22] So he gets a lot of he’s eighty nine going strong. Oh yeah. It’s great in Connecticut. No, no. He’s lived Albina. Oh that’s awesome. Sense of the scale of living art. Guy you see how you see how that came. Miura. So you know he’s happy now. You know what. Bobby New York’s always going to be there.


[00:42:40] I never thought of that. See what I did there right now?


[00:42:43] No, he’s a no. He’s yeah, he’s he’s out in the art everyday playing with the dog and just having a good old time.


[00:42:48] I got to tell you that that was probably one of the biggest impetus to you being the risk taker, the entrepreneur that you are. Was your father saying that to you? I want you to go home and thank him for saying, Bobby, New York will always be here because that opens your eyes to the things all of those things that you told us about. That helps those kind of moments, help open your eyes to those things like your dad and I.


[00:43:13] Well, on my behalf, I always do. And he always said never be afraid. His is the fact is everybody so worried about stuff. Yeah. You know how he said it was like going to the dentist? You worry about it for a month and then you go and it’s not so bad. Yeah.


[00:43:27] So I’ll know. I’ll never have a good day. Floss every day. Floss every day. It sets off. But again, it’s it’s never as bad as you think. What’s the worst potential outcome scenario. Right. Sorry. Canal. Just in case you’re wondering.


[00:43:42] Well, in that particular example, I think in the world I’ll take Corona Virus Root Canal. I’ll just I’ll just take a corona with a line there. That’s for boots over.


[00:43:55] All right. I hate to kind of bring this conversation to a close, but such a really enjoyed your time. Birgit your time. Thanks for having me. I hope floral listeners enjoyed as much as we did. Accu speech, mobile dot com. I imagine you’ll do a lot of events. I imagine you do a lot of keynotes and panel sessions. You know, in front of folks with your colorful personality because again, you can convey information in a way that is its natural. Natural. Yeah. aemon. Yeah. So good stuff. Bob Bova, CEO, Accu Speech Mobile. Check him out of Accu speech, mobile dot com. Thanks for your time. Appreciate it, Bob. Okay, Greg. What a day. This Rod day three at Moto X.


[00:44:34] Yeah, we had a bug, just a bunch of great common natural conversations, as you put it. Yeah, I think look, I love this format because we get to know and our and our followers and listeners, viewers get to know these people and and they see that it is people that are powering supply chain even if even if they’re building automations. Right. People are powering that. So I think it’s a really important aspect of of having any one of these experiences right. Greene trade show or, you know, or a keynote or whatever. The people are what make it happen. That’s right. I love this. Just love doing this. Are you guys like Bob?


[00:45:13] So tour audience, stay tuned as we continue our coverage. Promote X 20-20 Day for just around the corner. Also, you can check out our events and webinar tab. Supply Chain Now Radio dot com where we have events from partners around the world for virtual events and in-person events with folks like E.M.T. Rorters Events, Automotive Industry Action Group, The George Logistics Summit, Stand Up and Soundoff. Yeah. Much, much more. You can check it out at Supply Chain Now Radio And while you’re there, you can also check out our upcoming replays of our interviews and a variety of other content. There’s something that you can’t find on our Web site. You can shoot our CMO, an email, Amanda at Supply Chain Now Radio dot com and we’ll do our best to serve as a resource for you. So big thanks again to our guest today, Bob Bova, CEO, Accu Speech Mobile. Find us and subscribe wherever you get your podcast from on behalf of Greg White. This is Scott Luton. Wish you a wonderful week ahead and we will see you next time on Supply Chain Now.

Prefer to watch the podcast rather than just listen?  Watch Scott and Greg as they welcome Bob Bova to the Supply Chain Now booth at MODEX 2020 on our YouTube channel.

Robert (Bob) Bova has served as the President and CEO of AccuSpeechMobile for 12 years, successfully introducing the innovative AccuSpeechMobile voice automated workflow solution to the marketplace. Bob has a successful track record surpassing corporate goals with special competence in entrepreneurial, start-up, rapid growth, M & A and public companies. At U.S. Bank/Oliver Allen Corporation, he created the Secure Networking Division and grew it to over $12 million, and at the ISG division (SSL Technology) at Rainbow Technologies he grew the business operations from zero to $56 million. Bob holds an MBA in Marketing from National University and a BA from Syracuse University.

Greg White serves as Principle & Host at Supply Chain Now. Greg is a founder, CEO, board director and advisor in B2B technology with multiple successful exits. He recently joined Trefoil Advisory as a Partner to further their vision of stronger companies by delivering practical solutions to the highest-stakes challenges. Prior to Trefoil, Greg served as CEO at Curo, a field service management solution most notably used by Amazon to direct their fulfillment center deployment workforce. Greg is most known for founding Blue Ridge Solutions and served as President & CEO for the Gartner Magic Quadrant Leader of cloud-native supply chain applications that balance inventory with customer demand. Greg has also held leadership roles with Servigistics, and E3 Corporation, where he pioneered their cloud supply chain offering in 1998. In addition to his work at Supply Chain Now and Trefoil, rapidly-growing companies leverage Greg as an independent board director and advisor for his experience building disruptive B2B technology and supply chain companies widely recognized as industry leaders. He’s an insightful visionary who helps companies rapidly align vision, team, market, messaging, product, and intellectual property to accelerate value creation. Greg guides founders, investors and leadership teams to create breakthroughs that gain market exposure and momentum, and increase company esteem and valuation. Learn more about Trefoil Advisory:


Scott W. Luton is the founder & CEO of Supply Chain Now. He has worked extensively in the end-to-end Supply Chain industry for more than 15 years, appearing in publications such as The Wall Street Journal, Dice and Quality Progress Magazine. Scott was named a 2019 Pro to Know in Supply Chain by Supply & Demand Executive and a 2019 “Top 15 Supply Chain & Logistics Experts to Follow” by RateLinx. He founded the 2019 Atlanta Supply Chain Awards and also served on the 2018 Georgia Logistics Summit Executive Committee. He is a certified Lean Six Sigma Green Belt and holds the APICS Certified Supply Chain Professional (CSCP) credential. A Veteran of the United States Air Force, Scott volunteers on the Business Pillar for VETLANTA and has served on the boards for APICS Atlanta and the Georgia Manufacturing Alliance. He also serves as an advisor with TalentStream, a leading recruiting & staffing firm based in the Southeast. Follow Scott Luton on Twitter at @ScottWLuton and learn more about Supply Chain Now here:


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