Supply Chain Now Episode 297

Live Interview from the RLA Conference & Expo 

Prefer to watch the podcast in action rather than just listen?  Watch Scott and Greg as they welcome Julie Ryan to the Supply Chain Now booth at the RLA Conference & Expo in Las Vegas, NV.

On this episode of Supply Chain Now broadcast live from the RLA Conference & Expo in Las Vegas, Scott and Greg interview Julie Ryan with HP, Inc.

[00:00:05] It’s time for Supply Chain Now Radio. Broadcasting live from the Supply chain capital of the country, Atlanta, Georgia. Supply Chain Now Radio spotlights the best in all things supply chain the people, the technology’s the best practices and the critical issues of the day. And now here are your hosts.


[00:00:29] Hey, good afternoon. Scott Luton with you, love here on Supply chain. Now welcome back to the show. Today’s show, we are not broadcasting from Atlanta, Supply chain City. We’re here in Las Vegas at the reverse Logistics Association conference and expo there. Big annual event. This is the center of the universe, at least with all things were versus just sticks and returns, which is a incredible aspect. And growing property when it comes to global in an supply chain manja. And we’ve had the good fortune of sitting down with some of the leading thought leaders and supply chain leaders in the space getting their insights and their best practices, folks that are that are really powering the modern e-commerce economy. So with all that said, we should mention how big Praet very appreciative of our sponsor of today’s programing, that is Recog Meurs re commerce group Industries is an industry leader. In return, product management returns center services remanufacturing re processing, repairing and recycling of consumer products. All the reas- there. You can learn more at RE Commerce Group Inc. Dot com. Quick programing note you can find our podcast wherever you podcast from Google podcast, apple podcast, Spotify and YouTube. Just make sure you subscribe so you don’t miss a thing. So welcoming in my fearless co-host. Greg White 0 supply chain. Tech entrepreneur. Trusted Advisor. Kronic disruptor. Greg, how are you doing? I’m doing great.


[00:02:03] I’m trying to keep it short. I know this is a bit notes with great. Truly, this is this is an under under appreciated part of the business. Great. It’s really, really important. I agree. Lots of aspects, environmental aspects, profitability aspects, customer success and sustainability access are aspects. And we have learned so much. Yes. In like a day and a half.


[00:02:27] Well, and the neat thing is, is as if we won’t put our consumers had all and we all are the modern consumer buying habits and conveniences would not happen without the folks here. Right. And the folks here are helping to drive many of the sustainability initiatives that is so important to consumers. And fortunately, is is getting more and more important to every company and business leader out there.


[00:02:53] Yeah, right. Yeah, it is. And Tony Schroeder, who’s the executive director at Arly, takes a great perspective. First, try to eliminate returns and then deal with. Yes.


[00:03:04] Right. Yes. So let’s introduce these guests. I’m excited about this. Julie. Julie Ryan with HP, the leader of the North American Returns and Remarketing Division within the company. Julie, how you doing?


[00:03:18] I’m good. Great to have you here. It’s great to be here.


[00:03:21] So this has been quite a day that this culminates really the day 1, the day 0 was yesterday, had a great seven great interviews.


[00:03:29] That’s how hardworking we are. Jules, we worked on day zero. There aren’t even a couple days.


[00:03:35] That’s right. But it’s been a fascinating day and it’s great to be with you here and learn more about what HP is doing. There’s so many we talked about all the time. While a lot of big companies like HP are getting so many things right. And leading the charge, there’s a lot of world class companies out there that are still looking for the right solution when it comes reverse Logistics and returns and how to handle that. So we’re going to talk more about that momentarily. But first, Julie, what our favorite way to kind of start the interview is to find out more about the Julie Ryan story and your journey. You know, so for starters, you know, where are you from? And give us give us a couple secrets from your upbringing.


[00:04:16] Okay. Yeah. So I actually was born outside of Chicago. Okay. And I grew up in the Midwest and landed in the outside of Dallas, Texas. My senior year in high school. OK. So now I can kind of consider myself a Texas resident. You know, you can’t. The Texans are proud. Yes.


[00:04:39] Kanta, I’m not a not a Texan, Technical Jackson, but I’m a I’m a I’m a resident.


[00:04:45] So what what brought your family moved to the Dallas area?


[00:04:48] My yeah. My father worked for Goodyear. Robert Company and SALES. And we we landed here. Frier a promotion.


[00:04:59] So. A Texas resident now. So what what? How did you enter the industry? Did you did you stumble across it in school or did you get. Did you get a word from someone earlier today? They got called from a previous job interview and that was the wrong call, wrong number. But he took him up on it and that’s how he found his way. So how did you break in?


[00:05:24] So I am coming into Texas, big school, big state. I went to north Texas, got a degree in finance, business degree in finance, and found the love my life. Got married. And he’s a Houston native. OK. So it came down to Houston and had that degree, but really didn’t know what finances brought many different aspects of it. Yes. And this little startup was happening in Houston that was breaking all kinds of records. It intrigued me called Compaq Computer Corporation.


[00:05:59] Okay. Yeah. Heard of them and yeah, a little bit of good history.


[00:06:05] So happened to really aggressively interview put you know, put my resume man interview and landed a job 33 years ago. Compaq was acquired by Hewlett Packard. OK. In 2015, Hewlett Packard and HP split. So I am now with HP Inc. Which is the logo, the blue logo you see with personal systems imprint. Now branching into 3D and imaging.


[00:06:34] So, boy. But the changes you’ve seen in those years, especially in in an industry that even regardless of how supply chain has changed the industry. I mean, it’s like setting trends. Yeah. So how did it how did you land that first job with compactly? You saw as it is starting up in Houston and you saw an ad or.


[00:06:58] Well, no, they’re they’re like the fastest growing tech company, biggest revenue breaking industry yet. Yeah. And you saw that. You said, I’ve got to be part of that. I want to be a part of that love. I don’t want to go for a I don’t want to work at a bank.


[00:07:17] Well, you know, what I love about this is that especially nowadays, Supply chain Finance and Supply chain finance chops is so sought after. Right. And siplon. Right.


[00:07:29] So you’re well and we money. So I landed there and I you know, I’ve used the business degree. The business classes of business courses. But I’ve never had a role in finance. Stayed in various roles in sales operations. Supply chain sales support. And in 97 and capac, there returns was I was a project manager at the time. And their returns they’re receiving was in one part of Northwest Houston. Their manufacturing was in another physical location in northwest Houston.


[00:08:06] And then they had a store kind of in central Houston and tapped me on the shoulder. So could you help look at centralizing this?


[00:08:16] And that was in 97. And I’ve never gone back. I’ve loved this space. There’s something every day. And the nice thing about it is while sometimes we’re a revenue contributor or more of a loss minimization, so everything we can do to create, optimize, innovate, we minimize the loss of at the piano.


[00:08:41] Love it. Love it, love it. A passion. Make it happen and make an impact. And that’s always very rewarding and gratifying when you’re in a position where you can do that, right? Yeah. So let’s talk staff more and HP. Yeah.


[00:08:55] So you gave us a little bit of a picture of of HP versus Hewlett-Packard. Perfect. Versus Compaq. So tell. Tell us a little bit more about what your segment of the business. Right. The returns in remarketing.


[00:09:10] So HP is a we have a really strong customer. We’re a partner focused, partner centric company. And everyone that buys a bysome HP, all of our customers are our resellers, our distributors, our retailers have a return program associated with that purchase. Got it. And so my team and my focus is in North America. So U.S. and Canada. So anyone that buys a product from HP can return it. And this is whole unit. So I’m not in the services, the spare parts, the warranty. All right. Event aspect. This is actually customer remorse. I went to. BestBuy. I didn’t really want this computer. I’m going to go back or. I’m working with a large distributor. senex, for example, is and they have a stock rotation. I’ve got some product that that is not moving for them. They want to buy more refractions, so they’ll send that back. Okay. And so that’s the space that we manage within HP.


[00:10:23] So in that case, let’s say it’s the distributor. What wasn’t it senex and X?


[00:10:28] So let’s say senex sends you their product back then. Where? How does your organization get involved with that?


[00:10:36] So we my team starts from approving the return. So you know, the arm, a return material authorization you get. You hear that a lot? Yeah. So don’t your RNA and HP, as you know, got our own world of acronyms. Yeah. So my team is working with all the partners and and approving what they want to return. And then we are U.S. return centers outside of Nashville. Okay. Canada is outside of Toronto. And they come back and we receive them and give the credit back to the customer from based on their original order. And my team knows what’s coming back. So we have a forecast. We know what we’ve h.p.’s sold. We know what’s coming back. And we have an analytical model that says we can recover the cost and we want to refurbish it, will remarket it, sell it to secondary market with an HP warranty to refurbish product or we can’t run. We have authorized partners that buy the product as is and others. We haven’t checked the condition. We haven’t wiped the customer data they have. They purchase it and they manage the processing under our guidelines. Got it and sell it with their warranty.


[00:11:54] Okay. So there is that a liquidator type?


[00:12:00] I mean, I know it’s somewhere between lahn that you’re you’re buying and Azziz in there and it’s less because it’s a lower cost product or but not in terms of they’re buying a truckload. Right. They don’t know what’s coming to them. Right. Right. You know, like a a retailer who’s got lots of my King Plow business.


[00:12:20] This is not a going out. It is not going out, of course. It sits at authorized vetted partner who insistant part. Yes. Okay. Yes. So. And then.


[00:12:32] Okay. So when when that happens there is a delineation between refurbished or. Right. Right. Is that what you call.


[00:12:40] Yeah. We when we sell the product or remarket the product. It’s a sir. HP certified refurbish. Yeah. Okay. And then we also there’s many times where we’ll get product in that is never been opened. Factory sealed will sell many of the times. We’ll send it back into the distribution center for another new order if it’s end of life. We we will sell it as access now. So we won’t be downgraded to a refurbish access.


[00:13:10] No access. So we go return.


[00:13:13] Yeah, but it’s never been opened. SEAL legally. We can’t. We can’t if something’s been opened, it has to be refurbished, not refurbished.


[00:13:22] Might be retaking the box in some cases. Right. I mean the box could’ve been open and had never taken out, you know.


[00:13:28] Bye bye. HP legal standard. We have to go through the entire process, wipe the drive as if it was turned on.


[00:13:35] Really? So now that’s interesting because that’s okay.


[00:13:39] Owen, ask you a question and correct me if I’m wrong. Okay. The printers. Yes. Does that fall under HP ink?


[00:13:47] Yes. Okay. I manage. So think of a laser jet. An inkjet printer. A consumer notebook. Consumer monitor.


[00:13:56] Laptop. All in while that commercial notebook.


[00:14:00] A commercial workstation. All of that. Okay. But do you think that it’s consumer products? No. It’s also serving our shows.


[00:14:07] Yeah, it’s not a server. But, you know, if you work at EFT, let’s say you work at an insurance company, you’re your computer at your desk is a commercial business, right? Right. Which comes with a lot of I.T. security. Yes. And more power than a unit you would buy at Target or Rod. So get that.


[00:14:30] I think you’ll appreciate this because my introduction to returns, especially the modern age, was NHP printer. Hyorin printer. My first business in startup. I wish I could say it was compact or something along that scope, but it was not. We were in the consulting and training space and we print out a ton of courseware 950 pages per sometimes 100 copies that we had it. We needed a. Heavy duty printer. So got an HP printer and. User error broke it in some way, shape or form or are maybe the paper I was using broke it got on the horn with HP, had they had a remanufactured printer LMR doorstep within like two days and which was impressive. This is this is this is back in 2013. So this is you know, that’s forever ago, seven years ago. E-commerce Sheer. Right. Right. So dollar, they get the printer there. They told me gave me easy instructions of how to put my current printer that was broken back into that same box. And in the most beautiful thing, this was I was a rookie at that time, Rya. Just leave it on my doorstep. End up with. Yes. And as a small business person and entrepreneur, which, you know, I was pulling my hair out. We had to have that course where printing and printing and printing it was. So it was probably is least disruptive to our business. And that’s when it dawned on me that the kind person I am of how incredibly value valuable to returns is because I don’t think I’ll ever return any electronic site. I just thought it was ruined and and went bought new. But it was. And so it’s very nondescript. And I’m still using that same printer today. And I was 2013. Yes. And I was still.


[00:16:29] Still. It left me to buy a new one. Good story or fractured one. Well, in 2013, that refurb printer came from my team. I was really in this role back then still. Well. So was this printed on a yes?


[00:16:44] No. Yes, it was. And the interesting thing when I heard is also probably at my first remanufactured anythings experience. Yeah. Yes. So when I’ve got I was like, well, initially I was like, CHIRS blew me away. But, man. How long is this going to let you still work in? Seven years later. And Greg. To your point, yes. This was printed. The fine folks at the at the business office cut him in half. All nice and neat form, but. Yeah. So he had to be at a reverse age 6 association event. And that story don’t me so best. That’s the that’s where we live in today. Now that’s my unexpected good experience. Is now table stakes, right? Yeah.


[00:17:25] Very good. So before we go broader, what what is the hardest?


[00:17:33] When I look at the remarketing side, what I think of you, we’ve had a couple folks have stopped by that or in the camera space and they’re concerned looking for new avenues that are viable, avenues that wouldn’t diminish any aspect of the quality of their manufactured products, new ways of of remarketing this equipment that could still do the job, as my story indicates. Is that part of the challenge? Constant looking for new channels, too?


[00:18:02] Not in our not in our state and in our shoes. We so h.p.’s returns organization. My team is a very mature organization.


[00:18:15] You’re early on with HP and both with Compact that they understood the value of what that return would do if they would just scrap it and put it in the recycling process. So they invested a lot of focus. And so we are really closely aligned with all that. The category the PNL owners print P.C. consumer commercial and as a result, our go to market for rich remarketing is aligned almost exactly the same as the forward side.


[00:18:55] So we have an indirect Prime predominantly interac go to market. Gotcha. Yeah. So we’re selling to the senex secondary company called PCI wholesale for. Or the Best Buy dot com versus the Best Buy. Yeah. Got it. Yeah. Okay.


[00:19:16] What? So you know, the season of 2019 gotten past that.


[00:19:23] And of course, January is really big from for a lot of folks. Not everyone, but a lot of folks were in the returns and reverse space.


[00:19:30] Tsan, things stick out of some key lessons learned from the most in the last four or five months that you’re going to apply for for the next season. Busy season.


[00:19:41] Well, one of the things that’s kind of put a little interruption, a pie in in in our world is HP globally is deploying a new ERP system. Excellent. So we’re deploying us as HP globally and therefore we are doing that as well in returns.


[00:20:04] And just like everything, the. Product life cycle returns is one of the last pieces that comes back on the system, so though the customers buy the products and place their orders on us for, well, they return it. So but they’re returning product from the old ERP system. That current one. So that’s kind of consumed our lives slightly. I’ve got a healton and united status because of that. Oh, no. I think probably over and above, similar to what you’ve probably heard, is the digital transformation now.


[00:20:42] You know, we’re we’re transforming what we’re doing with our partners, making it more a self-service portal. We’re transforming what we’re doing with our employees, worrying more, more data driven. And then with our partners as well. Yeah. So I think that’s our probably our biggest strategy going into 2020.


[00:21:02] Love it. Love it. All right. So before we we go broader and kind of get our finger on the pulse of some of the things that maybe your track and more than others.


[00:21:12] Let’s talk about the reversal. Just association. I love when when all folks and leaders give back to associations like this, but leaders from big iconic organizations with tougher schedules. That’s really valuable as well. And though you keynoted the women in reverse luncheon yesterday.


[00:21:32] Right. Which we’ve heard is was three times as more as a 10 than as it was like Sheer, which is great.


[00:21:39] And we lock the doors. No men were allowed. Froome, most of you must have been really good to sell out.


[00:21:45] Triple the seats last year is a great event. There was lots of engaged conversation. But yeah, I was honored to be able to have that opportunity.


[00:21:54] Well, I don’t want to surprise you with a question, but what was the main thrust of your presentation?


[00:21:59] The theme was, you know, Supply chain is a is a predominantly male driven industry. And so when us females participate and come to the office, it’s having confidence to have a seat at the table with the men. That was really the theme is be yourself.


[00:22:19] Yeah, be true to who you are. I love that. Don’t worry about your gender.


[00:22:23] I love that bomb. And if you’re going to ask the same question when it’s come up a couple times, just out of the conversations we’ve had here today. If you’re speaking, if you had the opportunity, you know, based on what you shared yesterday and any of the conversations that came up as you are enjoying that conversation yesterday, you were speaking to young ladies in high school or college that we’re looking to to start their careers on the right foot and aspire to be leaders such as yourself. What’s the best advice you could give them?


[00:22:55] You know, I think I would say don’t chase a title. Don’t chase a career path that you have been told to pursue. Go find what you’re interested in. Go find what your passion is and work hard. And there were there were rewards. Be yourself, be accountable, be responsible. And the results will follow.


[00:23:19] Love that. That is really good advice. That’s really good advice for anyone, really.


[00:23:24] I think too often people they ascend to the necks or seek the next level of job because they feel more of a sense of obligation to do that, then a sense of of leadership or, you know, of of internal drive to to be there, right? Yeah, that’s really good advice.


[00:23:47] And as a follow up to that, what value will mean you’re here support and a reversal.


[00:23:53] Just association this organization and thought leadership here. What’s the value? What how can folks benefit, you know?


[00:23:59] Rlj My work as a person on the advisory board. Fine. You could you could attend a conference almost every week. There are conferences or associations throughout the industry. What? What. I have such a passion about with reverse Logistics association is it’s not just an event once a year.


[00:24:22] There are committees throughout the reverse topic that are held monthly quarterly.


[00:24:29] There are newsletters. There are white papers. So it’s not just about the networking and the sharing and the lessons learned and sharing the best practices that take place this week.


[00:24:41] But it’s an ongoing access interview. Yeah.


[00:24:45] And it’s you know, we were we’re a small team of people within this industry with the planet, within all of our companies.


[00:24:57] And it’s not a real secret sauce, but we find as we share, we have a lot of common. Yes. Pain points and common leverage that we can. Miura and we take advantage of that through this association.


[00:25:09] Love it. Love it. Big value there. Okay.


[00:25:12] Gregory, broader, right? Yeah. Yes. Yeah. You might. This is my favorite question. Crystal ball question. Right. So think about some trends or challenges or innovations or whatever that you see in the marketplace that you’re tracking today or that have got you know, you’ve got in the forefront of your mind today.


[00:25:30] So I mentioned the digital automation, you know, and that’s a big word in in our in our my space that it really can touch like three different areas because my operations is outsourced.


[00:25:43] So though we do the remarketing inside and do the return approvals within HP employee teams, all the operations are outsourced. So working with our outsource past partners, driving innovation, driving automation. You’ve heard EEI.


[00:26:04] So the LDI signals instead of getting into the system and doing transactions. Yeah. That’s a big drive. And then just trying to partner the other probably biggest piece from a big as partner with our partners on refusals, you know, getting ahead of the game for refusals it either it being damaged or duplicate orders or the wrong address and trying to get those maybe the supply chain consumer refusals consumer commercial. Right. Yeah. Ship it to somebody and they say no thank you. Right. Or you know we ship it to a a warehouse. It’s forward supply chain. So we are a hub and there could be two printers brought, you know, damaged on the bottom of the pallet. Got it. That whole pallets coming back right after their fourth driver drives. Oh, but they didn’t do that.


[00:27:08] Yeah. So I’m really trying to get a head in one step.


[00:27:13] So we’re working with the freight carriers. Yeah, the big carriers.


[00:27:16] We’re working with our logistics team to optimize that because they have a lot of cash flow because it’s it’s still factory sealed product.


[00:27:26] Yeah. Yeah. And it’s effectively never invoiced at that point too. So it is a pretty substantial your fault. You’re the finance.


[00:27:34] Yeah. I’ll just.


[00:27:36] Yeah but it becomes an instant burden on the finance at that point.


[00:27:40] Yeah. And I think the other challenge because we are remanufacturing so many of the returns it’s working with are primarily retailers to get everything we sold them back.


[00:27:54] So the accessory the you know, this is Di Powercor if it’s a notebook and now they’re touchscreen. Yeah, well guess what? Those customers love to keep those stylus pens expensive. Yes. So we’ll get the notebook back. Sometimes we get the charger back, ma’am.


[00:28:12] Nine times out of 10, we don’t get that stylus pen. And that’s an additional cost. Yeah. To to remanufacturing.


[00:28:19] So working with the retailers, that’s that’s probably another big challenge that we have.


[00:28:25] My guess is if they’re anything like me, they lost the stylus pen almost as soon as I opened the. But it fell on. We rolled on that rolled under the couch into the trash with the phone. Yeah. Right. Yeah. Right.


[00:28:37] So how can our listeners, you know, get in touch, clearly. But I know that you have planned some seeds that are going to want to follow up. And Benchmark’s other things are doing because it is a it seems to be I’m not a part I’m not a reverse Logistics practitioner. Yeah, right. But but having been active in Supply chain about fifteen years, this community here, clearly there’s a lot of camaraderie, particularly around reverse practitioners. Submit some of stuff you shared. Folks, I want to compare notes as part of that. Yeah. Community, what’s the best way to connect and also connect and follow with HP whether you’re interested in a refurbished product?


[00:29:17] We do have a little bit of a direct arm. It’s our commercial product, our commercial p._c.s. It is a business outlet. Yep. And you can navigate that on the HP dot com portal. And though not a true online Web site, you’ll get a list of the available products and you can purchase that. All the other product that we sell. Again is through our distributors. So you go to PCI wholesale, you go to d.N.A.


[00:29:49] H.


[00:29:50] So you know, the last five one and and you’ll you’ll see a refurbished product. But if they want to reach out to you now, do we. How do you want to hire. The best way to do that is through LinkedIn.


[00:30:04] Yeah. Or smart.


[00:30:06] Give me your selma. or so they can come check out the women in reverse leadership lunch next year where you may know a keynoting, but I bet you’ll be here, right?


[00:30:19] That’s right. Well, you are in this industry. Yes. And have not come here. You. You’re missing out.


[00:30:25] Perfect. Great way in em. And of course, it’s all over our podcast or our month, the reverse Logistics series. We do, of course, our Web site, but RLA dot org for more information on joining or participating with a reverse Logistics association. Julie, I’m so glad we had a chance. Sit down between your visor board your role at HP and your show. Here you are.


[00:30:47] Your nametag. I mean, I think I win. And it got stolen. Right. Jaysus So many colors. So between all of the things that he was about to mention which are documented here. Visual manage. I don’t know how you have the time to have this discussion, but we sure appreciate you do. It’s been my honor.


[00:31:07] Yeah. We appreciate it, Julie, and appreciate you taking time to get back and share perspectives both with the industry as well as, you know, a lot of female practitioners that are on their own journeys. All right. So we’ve been speaking with Julie Ryan with HP. What a great way to kind of wrap up day day one sponsored by Good Friends at Rickon Murse and wonderful conversation on solid cleanup hitter on Hank Aaron’s birthday.


[00:31:34] What could be appropriate? Man, you quit. You are quick.


[00:31:39] Well, what we want to do real quick. Julie, before you wrap, just let’s cover a couple of events expedited that we’re gonna be at. We always like to invite our audience and supporters to come check us out in person. Come be part of these conversations that we’re having right here right now. Yeah.


[00:31:55] What’s next on schedule mode X 20, 20, March 9th through 12th in Atlanta, Georgia, and worthy Skitter World Congress that are Daniel McKinnon might have something to say about that. Madox show dot com. Free to attend great displays, material handling products and small factories and big vehicles. It’s it’s a it’s a blast sensory overload. If you’re in it is. Supply chain is a great technology there. The ninth through the 12th. Like I said it free on and on Tuesday at Moto X is the Vetlanta Supply chain awards at 10 a.m. until 1:00 30 ish p.m.. Depends on how long you want to talk to Scott afterwards. Atlanta Supply chain Awards dot com that is celebrating all of this cool supply chain companies in Atlanta whether in Logistics or or warehousing or technology or whatever aspect of your end, there is an award for you. So if you feel like you deserve it, don’t be ashamed to nominate yourself. If you want to sponsor, that’s great. We’re getting filled up and if you want a seat at the table, as we’re talking about here, if you want a seat at the table, literally. To eat your lunch, then you better get better get in there quick because we are selling out soon.


[00:33:14] First year was last year. We sold out a couple weeks out. The second year event we’ve got Christian Fisher, president, CEO of Georgia-Pacific, keynoting the Atlanta Supply chain. Words were very appreciative that Madox is hosting that event. But the cool thing is mutex is free. Jatin as you shared. Supply chain awards for more informational registering for that event or nominating now February 15th deadline for nominations. I am sorry. Yeah, come out. And only requirement we have is if you have a you have to have some kind of presence or operation or something in the metro Atlanta. Twenty nine county area which is massive, bigger than what most people think. I wonder how many. I wonder if that’s a lot. Seems like that’s a lot doesn’t. Yes. So then after we get past the busy, much of the month marks melt away. We’re streaming live on the floor mode X, right? Yeah, that’s right. For days. Well, we won’t actually be on the floor, but our chairs will be. So you get Sheer could get here in Vegas. All right. So A-G.


[00:34:11] Yes, the Automotive Industry Action Group and Corporate Responsibility Summit, that’s April twenty eighth and twenty ninth and no VI Michigan. And by the way, free ticket to that, if you can. If you can. Let us know what note where no VI got its name from. We’ll never guess. And then also June 9th with AIG again, their Supply chain summit and then June 10th, we’re gonna be spending some time with the folks at Wayne State University. Correct. Talking about cool supply chain topics with their professors and students to other interested parties.


[00:34:45] Yeah, we’ve heard a lot of good things about their supply chain program and looking forward to seeing what they’re doing with what’s working so well and sandwiched in between those two A.M.E..


[00:34:55] Atlanta, 2020 Lean’s Summit May 4th through the 7th, the Association of Manufacturing Excellence. So we’re gonna be actually streaming on the first day of the. That’s right. Of the summit. And they’re gonna be talking about Six Sigma lean continuous improvement topics for manufacturers. Great organization.


[00:35:17] Yep, absolutely. And that’s the precursor that Lean’s summit in May in Atlanta is a regional event and about 250 or so folks and their twenty twenty one big international events coming to Atlanta just about a year from there. So they’re looking forward to that. So come out checks out in person. Big thanks again to our guest. All of our guests today, but especially our cleanup hitter, Julie Ryan with HP. Really enjoyed. Again, your thought leadership and what you’ve share with our audience to our audience. Thank you for tuning in. Be sure to check us out wherever you’re podcast from, including YouTube. But you’ve got to subscribe so you don’t miss anything. We published Monday through Friday, which is a bit of an odd bird for a podcast. But there’s all that and more to cover across the End to end Supply chain community. Also find our previous shows. Are upcoming events more informational? Any of that other resources at Supply Chain Now Radio ICOM on behalf of Greg White and the whole team here? Scott Luton. Luton looting.


[00:36:19] Hey, finally, you mispronounced your name.


[00:36:22] Wishing to wish you a wonderful week ahead. Stay tuned as we continue our live coverage of the Reverse Logistics Association conference and expo right here in Vegas. We’ll see you next time.

Julie Ryan joined HP (Compaq) in 1986 with over 22 years of experience in various reverse logistics capacities for US, Canada and Latin America. Julie currently leads the North America Returns & Remarketing organization responsible for end to end reverse logistics which includes channel return approvals, physical claims and disputes, returns receiving, credit issuance, disposition management, remanufacturing, remarketing as well as planning, forecasting and reporting.

Greg White serves as Principle & Host at Supply Chain Now Radio. Greg is a founder, CEO, board director and advisor in B2B technology with multiple successful exits. He recently joined Trefoil Advisory as a Partner to further their vision of stronger companies by delivering practical solutions to the highest-stakes challenges. Prior to Trefoil, Greg served as CEO at Curo, a field service management solution most notably used by Amazon to direct their fulfillment center deployment workforce. Greg is most known for founding Blue Ridge Solutions and served as President & CEO for the Gartner Magic Quadrant Leader of cloud-native supply chain applications that balance inventory with customer demand. Greg has also held leadership roles with Servigistics, and E3 Corporation, where he pioneered their cloud supply chain offering in 1998. In addition to his work at Supply Chain Now Radio and Trefoil, rapidly-growing companies leverage Greg as an independent board director and advisor for his experience building disruptive B2B technology and supply chain companies widely recognized as industry leaders. He’s an insightful visionary who helps companies rapidly align vision, team, market, messaging, product, and intellectual property to accelerate value creation. Greg guides founders, investors and leadership teams to create breakthroughs that gain market exposure and momentum, and increase company esteem and valuation. Learn more about Trefoil Advisory:

Scott W. Luton is the founder & CEO of Supply Chain Now Radio. He has worked extensively in the end-to-end Supply Chain industry for more than 15 years, appearing in publications such as The Wall Street Journal, Dice and Quality Progress Magazine. Scott was named a 2019 Pro to Know in Supply Chain by Supply & Demand Executive and a 2019 “Top 15 Supply Chain & Logistics Experts to Follow” by RateLinx. He founded the 2019 Atlanta Supply Chain Awards and also served on the 2018 Georgia Logistics Summit Executive Committee. He is a certified Lean Six Sigma Green Belt and holds the APICS Certified Supply Chain Professional (CSCP) credential. A Veteran of the United States Air Force, Scott volunteers on the Business Pillar for VETLANTA and has served on the boards for APICS Atlanta and the Georgia Manufacturing Alliance. He also serves as an advisor with TalentStream, a leading recruiting & staffing firm based in the Southeast. Follow Scott Luton on Twitter at @ScottWLuton and learn more about SCNR here:


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